Who we are (Data Controller)

Vision King’s Lynn is delivered by the Borough Council of King’s Lynn & West Norfolk. The Borough Council is the Data Controller for personal data collected through this website.

Address:
Borough Council of King’s Lynn & West Norfolk
King’s Court,
Chapel Street,
King’s Lynn,
Norfolk,
PE30 1EX

Email: data.protection@west-norfolk.gov.uk

What personal data we collect

• Name and contact details (such as email address and telephone number)
• Organisation (if provided)
• Information submitted through contact forms or engagement activities
• Survey responses or consultation feedback
• IP address and device/browser information
• Website usage data collected via cookies and analytics tools
• Personal data contained within documents published for governance purposes

Why we collect your information

• To respond to enquiries submitted through the website
• To manage community engagement and consultation activities
• To publish board papers and governance documents
• To monitor and improve website performance and user experience
• To support regeneration and economic development programmes

Lawful basis for processing

We process personal data under Article 6(1)(e) UK GDPR – Public Task – as the activities of Vision King’s Lynn form part of the Council’s statutory and public functions relating to regeneration and economic development.

Where non-essential cookies or analytics tools are used, processing is based on Article 6(1)(a) UK GDPR – Consent. You may withdraw consent at any time via the cookie settings on the website.

Cookies and analytics

This website uses cookies to ensure it functions correctly and, where consent is given, to analyse website usage. Analytics services such as Google Analytics may collect information including IP address and browsing behaviour.

Non-essential cookies will only be activated where you provide consent via the cookie banner. Further details are available in the website’s Cookie Policy.

For full details, please see the Cookies Policy page on the Borough Council of King’s Lynn and West Norfolk website.

Who we may share your Information with

• Relevant Council departments and officers
• King’s Lynn Neighbourhood Board members (where necessary for governance purposes)
• Government departments such as MHCLG and other local authorities such as Norfolk County Council
• Project delivery partners involved in regeneration initiatives
• Various external consultants working on our behalf
• IT and website service providers acting as data processors
• Analytics providers (where consent is given)

We will only share personal data where it is necessary and lawful to do so.

How long we keep your information

We retain personal data only for as long as necessary and in accordance with the Council’s Retention Schedule.

Contact form enquiries are typically retained for up to 6 months.

Engagement or consultation data is retained in line with project requirements.

Analytics data is retained in accordance with the analytics provider’s configuration settings.

Your Data Protection Rights

• The right of access to your personal data
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to object to processing
• The right to withdraw consent (where processing is based on consent)

How to contact us

If you have any questions about this privacy notice or how your personal data is handled, please contact the Data Protection Officer at data.protection@west-norfolk.gov.uk.

Updates to this privacy notice

We may update this privacy notice from time to time to reflect changes in our processing activities or legal obligations. The latest version will always be available on this website.

Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113

To find out more about how the Council protects personal data, please see the Data Protection page on the Borough Council of King’s Lynn and West Norfolk website.